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Bill L., Allentown, Pennsylvania

posted Sep 4, 2012, 12:26 PM by Site Administrator   [ updated Sep 4, 2012, 7:01 PM ]
"I recently bought and installed a turnkey engine that was built by Darryl. The engine had a couple of minor issues that I could have lived with, but I did bring them to Darryl's attention. Without hesitation he responded; "If you aren't happy with it, crate it up and ship it back at my expense, I'll fix it".
Darryl's response told me that I was dealing with a class act. I decided to try the engine and see if issues would clear up. They didn't, so I called Darryl back and proposed driving out to his shop and let him have a look at it. Once again, without hesitation he agreed. My wife and I added a visit to Darryl's shop to our route for a vacation we had been planning, and we set out from Eastern Pennsylvania for Neosho. It took us about 2 1/2 days to make the trip. The next morning I met Darryl at his shop, he looked at my engine and went right to work. He had the engine out, the issues fixed, and back in the bus by early afternoon. All this included time spent with other customers, a lunch break, and my getting in his way. All done with a smile and no charge! We continued our trip, visiting Colorado, Wyoming and the Black Hills before returning to PA. In all we covered 4793 miles in 12 days (oh does my back ache)! The engine performed flawlessly for the entire trip! If you want a great product, with expert and friendly support, Darryl's is the place!"

August, 2009